Refund policy

Because every Famlimals product is made-to-order and personalized just for you, we do not accept returns or exchanges for change of mind or incorrect photo submissions.

However, we stand behind our quality. If your order arrives damaged, misprinted, or defective, we'll make it right — no questions asked.

To request a reprint or refund:

• Email us at support@famlimals.com within 14 days of delivery
• Include your order number and a photo of the issue
• We'll review and respond within 2 business days

Approved claims will receive either a free reprint or a full refund to your original payment method.

We are not responsible for:

• Errors in photos submitted by the customer (blurry, low-resolution, or incorrect images)
• Delays caused by the shipping carrier after the order has been dispatched