FAQ

Q: What type of photo works best? A: Clear, well-lit photos with your face (and your pet's face) front-facing work best. Avoid blurry, shadowy, or heavily filtered images. The higher the resolution, the better your portrait will turn out!

Q: What size is the canvas print? A: Our canvas prints are available in multiple sizes to fit any space. Select your preferred size on the product page before adding to cart.

Q: How long does it take to receive my order? A: Orders typically arrive within 7–14 business days. This includes production time (3–5 days) plus shipping (4–9 days depending on your location).

Q: Do you offer refunds? A: Because each portrait is custom-made just for you, we don't accept returns. However, if there's a quality issue or error on our end, we'll make it right — just contact us within 7 days of delivery.

Q: Can I request a specific background or outfit? A: Absolutely! Leave your preferences in the order notes at checkout and our artists will do their best to accommodate your request.

Q: Is this a good gift idea? A: It's one of the most unique, personal gifts you can give! Whether it's for a birthday, holiday, or just because — a custom family portrait featuring your pet is guaranteed to get a smile (and probably some happy tears).